Terms of service

Terms & Conditions – Origin Labs Co

Effective Date: 19 October 2025
Contact: support@originlabsco.com

1. Acceptance of Terms

By using this website and purchasing from Origin Labs Co, you agree to these Terms and Conditions. If you do not agree, do not access or use our site.

2. Research Use Only

All products sold by Origin Labs Co are for laboratory research purposes only. By purchasing, you confirm that:

You are aware the products are not for human or animal consumption.
They are not to be used for therapeutic, diagnostic, or cosmetic purposes.
They will only be used for legitimate, ethical research by qualified individuals.

3. Age Restriction

You must be 18 years or older to purchase from Origin Labs Co. Orders placed by minors will be cancelled.

4. Product Information & Intended Use

All products are supplied “as is” with no guarantee of accuracy or completeness.
None of our products are approved by the Therapeutic Goods Administration (TGA) or any other global regulatory body.

5. Customer Responsibility

By purchasing, you accept full responsibility for:

Understanding the hazards associated with handling research compounds.
Legal importation and compliance with your local customs regulations.
Ensuring all materials are handled by trained and qualified personnel.

6. Prohibited Uses

Products must not be used for:

Human or animal ingestion or injection
Beauty, dietary, or fitness use
Medical or therapeutic applications
Any illegal or non-compliant activity

7. Intellectual Property

All content, product names, and materials on this site are owned by Origin Labs Co. Reproduction or redistribution is prohibited without written consent.

8. Customs & Regulatory Compliance

The buyer is responsible for ensuring all products comply with import and customs laws in their country.
Origin Labs Co is not liable for seized, delayed, or confiscated shipments.

9. Force Majeure

We are not responsible for delays caused by events outside our control — including natural disasters, government actions, pandemics, or logistics disruptions.

10. Limitation of Liability

To the maximum extent permitted by Australian law, Origin Labs Co shall not be liable for any indirect, incidental, or consequential damages resulting from misuse or mishandling of products.

11. Indemnity

You agree to indemnify Origin Labs Co, its employees, and affiliates against any claims, losses, or damages arising from your use of our products or breach of these terms.

12. Business Transfers

In the event of a business sale, merger, or transfer, customer data may be transferred as part of that transaction.

13. Governing Law

These terms are governed by the laws of Victoria, Australia, and any disputes will be resolved in VIC courts.

14. Amendments

We reserve the right to amend these terms at any time. Continued use of the website constitutes acceptance of updated terms.

15. Disclaimer

All products supplied by Origin Labs Co are intended strictly for research purposes only. They are not approved for human consumption, therapy, or diagnostics. By placing an order, you acknowledge and accept full responsibility for their lawful and appropriate use.

Shipping & Return Policy – Origin Labs Co

Effective Date: 19 October 2025
Contact: support@originlabsco.com

Shipping Information

Order Processing

Orders are processed within 1–2 business days.
During peak or restock periods, processing may extend.
Once shipped, you will receive an email with tracking details.

Shipping Method & Delivery

All parcels are sent via Australia Post.
Estimated delivery time: 1–5 business days after dispatch.
We guarantee dispatch, not delivery. Origin Labs Co is not liable for courier delays once an order has been handed to the carrier.

Discreet Packaging

All parcels are shipped in plain, unbranded packaging for privacy. No product names or company references appear externally.

Shipping Costs

Flat Rate: $14.95 AUD
Free Shipping: Orders over $200 AUD

Return & Refund Policy

Damaged or Incorrect Items

Due to the nature of research chemicals and safety regulations:

No returns are accepted for change of mind or incorrect selection.
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at support@originlabsco.com with photos and your order number.
Replacements will be issued where appropriate.

Cancellations

Orders cannot be cancelled once shipped.
If your order has not yet been dispatched, contact us immediately to request cancellation.

Privacy Policy – Origin Labs Co

Effective Date: 01 January 2026
Contact: support@originlabsco.com

1. Information We Collect

We collect personal data when you:

Place an order or create an account
Contact our support team
Browse or interact with our website

This may include:
Name, address, phone number, email, and payment details (processed securely via third-party gateways).

2. How We Use Your Data

We use your data to:

Process and fulfil orders
Provide order updates and customer service
Improve website performance and security
Comply with legal and tax obligations

3. Data Security

We use SSL encryption, secure payment processors, and access control systems to protect your data.

4. Data Retention

Your information is retained for as long as required to comply with Australian taxation and business laws (minimum 7 years).

5. Disclosure

We may share your information with trusted service providers such as:

Payment gateways
Delivery partners (Australia Post)
Analytics or marketing tools (non-sensitive data only)

We do not sell personal data under any circumstances.

6. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

Access or correct your data
Request deletion, where legally permissible
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Changes to Policy

We may update this policy at any time. Continued use of our website constitutes acceptance of any revisions.

Country/region